Try to make the first email less formal - received /got; advice / help request a key (need a key) spelling - barrage? would not have happened be concerned about something In the second email, what is your purposein writing? Your purpose should be in the opening paragraph. suggest (+ ing) using / suggest that we use we have not done anything against What about the security issue? Danger of theft? What suggestions do you what approval for? It appears to be only the keylock system.
It is ok to reject the complaints, but in the letter you need to be very careful with your language, and you probably also need to suggest some improvements.
To:Becky Chan (Account Dept)
From:Jan Wong (Estate Officer)
Subject: Request For Advice
Date:22 March 2011
Hey Becky
I received a resident complaint recently to our company. I need you to give me some advice for the problem.
She complained that the new garbage collection system request a key to access. As she lost her key during the Chinese New Year holiday, she need to keep her barrage in her own flat. She claimed that this kind of embarrassing situation would not be happened under the old system. Besides, she also concern about the risk from lost key would cause the security problem.
She also complained that the changes of new garbage system have been introduced with no prior consultation with residents.
Lastly, she said that our management office staff are rude and unhelpful.
what should I do?please give me some advice.
Cheers
Jan Wong
To:Richard Chan (Estate Manager)
From:Jan Wong ( Estate officer)
Subject:complaint on the estate management
Date:23 March 2011
Dear Mr Chan
I have received a resident complaint about our company recently and she mentioned several problems in her letter.
1.Lost key
She is not satisfied with the new garbage system. As she lost her key of the refuse room and need to keep her garbage in her own flat during the Chinese New Year holiday. she claimed that this embarrassing situation would not be happened under the old system. She worry about the security problem.
Honestly, she need to bear the responsibility of losing the key. As this embarrassing situation would not be happened if she keep her key carefully. We may also suggest a password access system for our residents. It would be more secured.
2.No prior consultation before changes
She said that the new system was introduced without prior consultation and state that it is not the first time.She claimed that any intended changes must put to the residents' committee first.
In fact we have done the consultation before the changes. We have distributed questionnaire to the residents and met with our residents' committee to discuss the new system. Most of the committee support the changes of new system. We have not against the management regulations. 3.Service quality of our staff
She also encountered rude and unhelpful staff in management office.
After our investigation, We found that her complaints is unreasonable and mainly due to her own fault. Our staff tried their best to help her but still cannot solve the problem immediately. It might be the reason of the staff service quality complaint.
I would like to ask for approval of my suggestions in order to reply her letter.
Try to make the first email less formal - received /got; advice / help
request a key (need a key)
spelling - barrage?
would not have happened
be concerned about something
In the second email, what is your purposein writing? Your purpose should be in the opening paragraph.
suggest (+ ing) using / suggest that we use
we have not done anything against
What about the security issue? Danger of theft?
What suggestions do you what approval for? It appears to be only the keylock system.
It is ok to reject the complaints, but in the letter you need to be very careful with your language, and you probably also need to suggest some improvements.
To:Becky Chan (Account Dept)
From:Jan Wong (Estate Officer)
Subject: Request For Advice
Date:22 March 2011
Hey Becky
I received a resident complaint recently to our company. I need you to give me some advice for the problem.
She complained that the new garbage collection system request a key to access. As she lost her key during the Chinese New Year holiday, she need to keep her barrage in her own flat. She claimed that this kind of embarrassing situation would not be happened under the old system. Besides, she also concern about the risk from lost key would cause the security problem.
She also complained that the changes of new garbage system have been introduced with no prior consultation with residents.
Lastly, she said that our management office staff are rude and unhelpful.
what should I do?please give me some advice.
Cheers
Jan Wong
To:Richard Chan (Estate Manager)
From:Jan Wong ( Estate officer)
Subject:complaint on the estate management
Date:23 March 2011
Dear Mr Chan
I have received a resident complaint about our company recently and she mentioned several problems in her letter.
1.Lost key
She is not satisfied with the new garbage system. As she lost her key of the refuse room and need to keep her garbage in her own flat during the Chinese New Year holiday. she claimed that this embarrassing situation would not be happened under the old system. She worry about the security problem.
Honestly, she need to bear the responsibility of losing the key. As this embarrassing situation would not be happened if she keep her key carefully. We may also suggest a password access system for our residents. It would be more secured.
2.No prior consultation before changes
She said that the new system was introduced without prior consultation and state that it is not the first time.She claimed that any intended changes must put to the residents' committee first.
In fact we have done the consultation before the changes. We have distributed questionnaire to the residents and met with our residents' committee to discuss the new system. Most of the committee support the changes of new system. We have not against the management regulations.
3.Service quality of our staff
She also encountered rude and unhelpful staff in management office.
After our investigation, We found that her complaints is unreasonable and mainly due to her own fault. Our staff tried their best to help her but still cannot solve the problem immediately. It might be the reason of the staff service quality complaint.
I would like to ask for approval of my suggestions in order to reply her letter.
Yours sincerely
Jan Wong